Returns & Exchanges Policy
Welcome to the Pearl Queen's Returns & Exchanges Policy page.
We value your satisfaction and strive to ensure you receive products that you love. Please read our policy below to understand how we handle returns, exchanges, and any issues with your order.
1. No Returns or Exchanges
- Final Sale: Due to the nature of our products, we do not accept returns or exchanges. All sales are final. Please be sure to carefully review your order before completing your purchase.
2. Damaged or Defective Items
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Reporting Damaged Items: If you receive a product that is damaged or defective, we apologize for the inconvenience and want to make it right. To qualify for a replacement, please follow these steps:
- Step 1: Contact us within 7 days of receiving your order at messageinabottle@thepearlqueen.com.
- Step 2: Provide a clear photo of the damaged or defective item, along with your order number.
- Step 3: Upon review of your claim, if approved, we will arrange for a replacement to be sent to you at no additional cost.
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Replacement Policy: We offer a one-time replacement for damaged or defective items. Please note that this is subject to availability and may require additional processing time.
3. Incorrect or Missing Items
- Reporting Incorrect Items: If you receive an incorrect item, please notify us within 7 days of receiving your order by contacting messageinabottle@thepearlqueen.com. We will investigate the issue and ensure that you receive the correct product as soon as possible.
4. Contact Us
If you have any questions or concerns regarding our Returns & Exchanges policy, please do not hesitate to reach out to our customer service team at messageinabottle@thepearlqueen.com. We are here to assist you and ensure that your experience with Pearl Queen is a positive one.
Thank you for choosing Pearl Queen. We appreciate your understanding of our policies and your trust in our brand. We are committed to providing you with high-quality products and exceptional customer service.